Thank you for shopping at Bobby’s Planet.
If, for any reason, you are not satisfied with a purchase, we invite you to read through our guideline below on returns and refunds.
We offer free returns to all customers. We handle returns on a case-by-case basis with the ultimate goal of making our customers happy.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
Please use one of the following two routes relevant to your return needs:
1) GENERAL RETURN REQUESTS
Please initiate a product return process by clicking the “SUBMIT RETURN REQUEST” button below.
In order to streamline return requests and better serve you, we utilize a return ticket (RMA) system. Every return request is assigned a unique RMA number which you can use to track the progress and responses online. A valid email address is required to request a return.
If you have problems or do not receive a confirmation after submitting the returns lab form, feel free to drop us an email at email@example.com. Please check your junk/spam folders for an email from “Bobby’s Planet Returns Lab” if you have not received a response after 24 hours. Please do not submit multiple tickets for the same return.
The fastest way to ensure you get what you want is to return the item you have via our Bobby’s Planet Returns Lab system explained above, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All sales are final. No returns, exchanges, or refunds will be given for clearance items.
You can always contact us for any return related questions at firstname.lastname@example.org.